​An interactive on-site session for a public health agency that will (1) define improvement areas, (2) prioritize improvement actions, (3) control and align the process, and (4) develop a living plan document.

• Topic areas in the quality plan
• Overall policy
• Administrative and guidance structure
• Improvement project selection process
• QI capacity required
• Training
• Roles and responsibilities
• Customer focus
• Hardwiring continuous improvement through the quality plan
• Visibility of management support and commitment
• Centrality of customer satisfaction

Duration: 1 day