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Advancing the public health workforce to achieve organizational excellence
Examples of Performance Management in Practice
The Public Health Foundation (PHF) is compiling and sharing examples of performance management applications in public health. Each overview describes how a health department has applied a customized strategic approach to managing organizational performance in order to better serve and improve community health. The resources on this page are solely the responsibility of the authors and do not necessarily reflect any official recommendations from PHF.
 
The 2017 Quality Improvement Plan from Columbus includes Performance Management, and is linked in a coordinated fashion with the Strategic Plan, the Health Equity Plan, the Workforce Development Plan and the Community Health Improvement Plan.
 
The Healthy Connecticut 2020 Performance Dashboard uses the Results Based Accountability framework to show trend data on performance indicators and measures, supporting the implementation of their Quality Improvement Plan.
 
Policies from the Delaware Division of Public Health focus on quality improvement, performance management, employee performance management, and align with their 2016 Quality Improvement Plan.
 
The Performance Management Through Use Of Cascading Scorecards In A Centralized Performance Management System poster presentation describes a multi-layer performance management framework that incorporates community health, process, and financial metrics in a uniform way.
 
Goodhue County Health and Human Services has developed a brief policy guiding their work in performance management and quality improvement.
 
Henry County Health Department (OH)
The Henry County Health Department engaged staff in a retreat about Performance Management to develop their first performance objectives, and uses quarterly Employee Forums to update staff on progress.
 
The Performance Management System Plan at La Crosse County uses the Performance Management System Framework components and incorporates quality improvement.
 
The Missouri Department of Health developed a performance management policy, a quality improvement policy, and guidance for quality improvement to support the implementation of the policies.
 
New Mexico Department of Health
New Mexico Department of Health’s webpage includes links to their Results Scorecard, Key Performance Measures Report, and Quality Improvement Plan.
 
Oneida County Health Department (WI)
Oneida County Health Department has developed quality improvement and performance management plans that integrate the NIATx Change Model. Their RCI Quick Strike Project Form and PDCA Project Decision Matrix support the work of implementing these plans.
 

San Diego County Health and Human Services Agency (CA)
The County of San Diego developed a Performance Management and Quality Improvement policy to define their work and integrate both concepts.

 

Toledo-Lucas County Health Department (OH)
To showcase synergies between QI and performance management, Toledo-Lucas created a combined performance management and quality improvement plan. It includes an analysis of the current state and desired state, as well as clarity on how all staff participate in continuous quality improvemen

In this performance management system from the Washington State Department of Health, data are reviewed annually to identify gaps as well as opportunities to improve service delivery.
 

PHF Case Stories on Performance Management in Practice

 
An adaptation of the Turning Point Self-Assessment Tool from the Houston Department of Health and Human Services (TX) that includes an accreditation readiness section.
 
An adaptation of the Turning Point Performance Management System Framework from the Kansas Department of Health and Environment that engages employees and improves the organization's efficiency and effectiveness of services.
 
An adaptation of the Turning Point Performance Management Framework from the Minnesota Department of Health that engages all community health boards around the state.
 
The Florida Department of Health in Miami Dade County used health information technology initiatives to implement this Public Health Performance Management Model.
 
An adaptation of the Turning Point Performance Management System Framework from the Nebraska Department of Health and Human Services that displays the organization's performance management accomplishments in 2011-2012.
 
An adaptation of the Turning Point Performance Management System Framework from the New York State Department of Health that integrates quality improvement into every aspect of performance management. 
 
An adaptation of the Turning Point Performance Management System Framework from the Oklahoma State Department of Health that integrates the Plan-Do-Check-Act (PDCA) method.
 
South Carolina Department of Health and Environmental Control 
web-based Performance Dashboard that allows customizable data entry and reporting of measures from the South Carolina Department of Health and Environmental Control linked to Public Health Accreditation Board Standards and Measures and Healthy People 2020.
 
A performance management framework from the Vermont Department of Health that aligns departmental efforts with statewide priority health outcomes.
 
To share your feedback, suggestions, and resources, or to ask a question, contact PHF_Resources@phf.org. 

 

Examples of Performance Management in Practice