The Public Health Foundation (PHF) is compiling and sharing examples of performance management applications in public health. Each overview describes how a health department has applied a customized strategic approach to managing organizational performance in order to better serve and improve community health. The resources on this page are solely the responsibility of the authors and do not necessarily reflect any official recommendations from PHF.
The
2017 Quality Improvement Plan from Columbus includes Performance Management, and is linked in a coordinated fashion with the Strategic Plan, the Health Equity Plan, the Workforce Development Plan and the Community Health Improvement Plan.
San Diego County Health and Human Services Agency (CA)
The County of San Diego developed a Performance Management and Quality Improvement policy to define their work and integrate both concepts.
Toledo-Lucas County Health Department (OH)
To showcase synergies between QI and performance management, Toledo-Lucas created a combined performance management and quality improvement plan. It includes an analysis of the current state and desired state, as well as clarity on how all staff participate in continuous quality improvemen
In
this performance management system from the Washington State Department of Health, data are reviewed annually to identify gaps as well as opportunities to improve service delivery.
PHF Case Stories on Performance Management in Practice