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Assisting Local Health Departments Achieve Results

• Overview

PHF's QI Services:

• QI Assessment
• QI Overview
• QI Tools
• Instituting a Culture of Quality in Daily Work
• Performance Management and Quality Improvement
• Team Start-Up Facilitation
• Technical Assistance

Overview

The Public Health Foundation (PHF) has been assisting 10 local health departments (LHDs) with their Accreditation and Quality Improvement (QI) Demonstration Projects, supported by the National Association of County and City Health Officials. This QI assistance is helping LHDs achieve desired results.

PHF recognizes that each community has a unique public health system of individuals and organizations engaged in activities affecting the public’s health. Our QI assistance is tailored to help each LHD maximize its QI consultative investment to achieve better results that are focused on improving the health and well-being of its community.

PHF has a cadre of experienced QI consultants who work with LHDs to ensure that the QI technical assistance and consulting interventions are focused on each LHD’s specific needs. We are ready to help you and your LHD achieve improved results.

Successes have been achieved when LHDs apply quality tools and techniques to their public health improvement projects. For example, in Orange County Florida after the health department applied QI techniques the community witnessed a 30 percent reduction in syphilis rates in only nine months. With staff proficient in QI, these tools and techniques can be used to plan, communicate, and implement programs that make measurable improvements.

Below is a brief description of some of the PHF’s QI technical assistance, training, and coaching services offered to help your health department in its improvement efforts. Contact PHF to discuss how services can be tailored to meet your specific needs.

• QI Assessment
• Assess Readiness and Determine Skill Gaps
• Select Improvement Projects
• Prioritize Issues
• Communicate the QI Plan to Community Stakeholders
• Train Leadership Teams
• Review Implementation Plan

• QI Overview

• An overview of the QI process focusing on the What and Why of QI
• 8 Strategies to Help Public Health Organizations Achieve Results & Support QI
• Getting Started on Improvement
• Getting Focused on Priority Outcomes
• Developing a QI Culture
• Creating a Culture of Quality
• Using Storyboards to Share Project Success
• Managing and supporting the project teams

• QI Tools

• Plan, Do, Check, Act (PDCA) and Standardize, Do, Check, Act (SDCA) Improvement Cycles
• Continuous Improvement or Process Redesign
• Tools of QI
• Overview of the Tools
• Voice of the Customer and Process
• Brainstorming
• Pareto Charts
• Data Gathering and Analysis
• Flow Charts
• Cause and Effect Diagrams
• Scatter and Run Charts
• Force Field Analysis
• Control Charts and Process Capability

• Instituting a Culture of Quality in Daily Work

• Who, What, and How of Daily Management
• Customer Obsession and Levels of Customer Satisfaction
• Assessing and Baselining Your Process – “As Is” State
• Identifying Critical Processes
• Customer-Supplier Mapping
• Daily Management Improvement Model
• Finding Improvement Opportunities
• Implementing Improvement Opportunities

• Performance Management and Quality Improvement

• Redesigning a Process Versus Continuous Improvement
• Laws of Process Redesign
• Choosing Critical Areas of Success
• The Core Process Redesign Model (CPR)
• Focus
• Assessment
• Negotiation
• Redesign
• Implementation

• Team Start-up Facilitation

• Developing High Performance Teams (HPT)
• Team Facilitation
• Roles and Responsibilities within Teams
• Nurturing and Growing Teams
• Sustaining a Teaming Effort

• Technical Assistance at a distance is also offered by PHF to provide your LHD and/or individual team members with longer-term assistance.
• Examples of these types of technical assistance services include:
• Project team consultation, such as participating in and/or facilitating a full team meeting, and reviewing and commenting on team products to overcome obstacles to achieving measurable results.
• One-on-one consultation to assist collaborative leaders in guiding their teams, selecting the right tools, and overcoming obstacles.
• Group facilitation of sessions to help teams “jump start” their QI activities
• Conference calls for exchanging of ideas, lessons learned, and additional technical assistance on QI techniques and tools that may be of particular use to the LHD’s ongoing improvement efforts.

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