To help your health department in its efforts to protect and improve the health of the people in your community, PHF offers a variety of quality improvement technical assistance, training, and coaching services.
Learn about sevices for: States, in Particular Multi-State Learning Collaborative Grantees Local Health Departments

Visit our technical assistance page for more on seminars and technical assistance projects. For more information, click here or contact Jacalyn Carden.

In an effort to improve the performance of public health organizations, the Centers for Disease Control and Prevention (CDC) is leading a coalition of national public health organizations to develop, promote, and achieve public health performance standards.  Partners in the effort include the American Public Health Association (APHA), Association of State and Territorial Health Officials (ASTHO), National Association of County and City Health Officials (NACCHO), National Association of Local Boards of Health (NALBOH), National Network of Public Health Institutes (NNPHI), and Public Health Foundation (PHF).

Nearly 1,000 sites around the country have participated in the NPHPSP and made it the nation's leading Program to strengthen public health systems. With the rising interest in quality improvement and accreditation on the horizon, there has never been a better time to use the NPHPSP tools and educate your staff, board, and partners on the 10 Essential Public Health Services.

As a national partner in the NPHPSP, PHF is the lead organization on performance improvement. Among its contributions:

	PHF manages the NPHPSP online data system that lets NPHPSP users enter their assessment data and receive custom performance reports.
	We offer improvement guidance and tools through Improving Performance newsletters and the NPHPSP User Guide.
	PHF regularly leads quality improvement skills workshops at the NPHPSP Annual Training and on "User Calls" hosted by NNPHI.
	PHF developed a searchable database of technical assistance resources to help public health systems improve performance in each Essential Public Health Service.
	In addition, PHF prepared case studies highlighting the experiences of jurisdictions using the National Public Health Performance Standards.
	For additional resources to help you implement the National Public Health Performance Standards Program, visit NPHPSP section of the Public Health Infrastructure Resource Center.

 
For more information about the initiative, instruments, and other technical assistance tools, visit the CDC National Public Health Performance Standards Program web site. 

For more information about PHF's role in this project, please e-mail Jacalyn Carden.

Turning Point
Performance Management
Project and Publications

Public health systems can save lives, cut costs, and get better results by managing performance. PHF has collaborated with the Turning Point Performance Management National Excellence Collaborative since 2000 to study how organizations manage performance and to develop a series of publications to help public health organizations better understand and apply these techniques.

The performance management resources below are available online or may be ordered in print from the PHF Bookstore at http://bookstore.phf.org or (877) 252-1200 (toll free in the U.S.).

• From Silos to Systems: Using Performance Management to Improve the Public’s Health
  This guide is essential reading for anyone who wants to achieve better results throughout their organization or public health system. Using an easy-to-understand model designed by the Turning Point Performance Management National Excellence Collaborative (PMC) for public health agencies, this guide explains the benefits, practical applications, and four components of performance management: 1) performance standards, 2) performance measurement, 3) reporting of progress, and 4) a process for improvement. Geared for busy leaders, this compact guide will give your management team or board an understanding of what it takes to start managing performance.More info, order print copies

• Performance Management in Action: Tools and Resources (online only)
  This March 2004 toolkit aims to assist state health agencies and others in implementing the four components of the PMC's performance management model. It includes sample performance improvement plans, standards and measures, reports, and other helpful documents from public health agencies. The links in this toolkit are accurate as of March 2004 and are no longer being updated. To access more up-to-date resources, visit this searchable database.

• Performance Management Self-Assessment Tool (online only)
  This self-assessment tool will help you and your team identify the extent to which you have components of a performance management system. Developed by and for public health agencies to aid their performance improvement efforts, this tool is organized around each of the four components of performance management identified in the PMC's model. The four components are 1) Performance Standards, 2) Performance Measurement, 3) Reporting of Progress, and 4) Quality Improvement Process.

• Guidebook for Performance Measurement
  This user-friendly guidebook covers all the basics of performance measurement in public health. It offers useful definitions, worksheets, and methods to help your team select performance measures and set objectives, and involve internal and external stakeholders in the process. More info, order print copies

• Selected Literature of Performance Management
  This time-saving review highlights some of the most influential articles, books, and other references on performance management from the public health, business, government, education, and non-profit sectors. More info, order print copies

• Survey on Performance Management Practices in States
  This report presents results of the PMC's baseline survey of state health agency practices in performance management. It characterizes the types of performance that agencies manage, the frameworks they use, and the outcomes they report as a result of their efforts. More info, order print copies

• Performance Management Case Studies (online only)
  These case studies illustrate performance improvement efforts in five states. They are designed to help public health professionals gain a better understanding of how to implement the four components of the PMC model. Each case study includes discussion questions for use as a learning tool in trainings and team meetings.

  • Missouri: Performance Standards
  • New Hampshire: Performance Measurement
  • Oklahoma: Reporting Progress
  • Florida: Quality Improvement
  • South Carolina: Developing a Performance Management System   

Additional performance improvement PowerPoint presentations, case studies, and resources are available on the new Performance Management page of the Public Health Infrastructure Resource Center.

For more information about this project please contact Jacalyn Carden.

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