John W. (Jack) Moran and Grace Duffy, senior quality consultants at the Public Health Foundation, completed three QI workshops at the Iowa Department of Health in Des Moines.  The quality improvement tools such as Affinity Diagrams, Flowcharts, and Fishbone Diagrams that they introduced in order to boost efficiencies and strengthen effectiveness in the health department not only helped to streamline processes but also unleashed creativity.  Betty Mallen, Region 2 QI Champion from Hancock County Public Health Services, wrote a catchy song that summarizes her experiences with Jack, Grace, and QI.