The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are dissatisfied. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack Moran, the Process Bottleneck Analysis tool integrates other quality improvement (QI) tools, such as a Flowchart and Cause and Effect Diagram, to guide a team toward improvement. This tool is one of many supplements to the 2012 Public Health Quality Improvement Encyclopedia.
 
Download the full Process Bottleneck Analysis tool to get started.
 
If you have questions about how to use the Process Bottleneck Analysis tool, or any of the other QI tools referenced within it, please contact ​Vanessa Lamers at (202)218-4412 or vlamers@phf.org.

 

 

About the Public Health Quality Improvement Encyclopedia
The Public Health Quality Improvement Encyclopedia is a practical guide to using 75 tools for QI practitioners in public health organizations. The book was distributed to all state and local health departments, and may be purchased through PHF's Online Store.
 
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