The SIPOC+CM Diagram, originally published in The Public Health Quality Improvement Handbook, has been featured on the American Society for Quality website.
SIPOC+CM is a data collection form that assists in gathering information about Suppliers, Inputs, Processes, Outputs, and Customers of a process. It is used before constructing a flowchart and creates a high-level view of the "as is" state of a process under investigation. This tool adds additional categories: Constraints facing the system and Measures to be used.
When a team needs a way to record collective knowledge about a process in a user-friendly format, the diagram can help to define the process boundaries so that everyone involved understands the limits of the analysis. A variation of this tool, the SIPOC+CM Collection Form, is also included in the 2012 Public Health Quality Improvement Encyclopedia.
If you have any questions or want to share how you’re using this tool in your organization, contact Julie Sharp at firstname.lastname@example.org