Process Bottleneck Analysis
March 6, 2017
The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are...
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Bow Tie Diagram
February 4, 2016
The Bow Tie Diagram is used in risk evaluation. It gives a one-page visual roadmap of causes, controls, impacts, and preparedness steps in place to minimize the impacts of high-risk situations. This tool, shaped like a bow tie, gives a summary of plausible scenarios that could exist around a certain...
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Houston Uses QI to Improve PHAB Documentation
June 16, 2014
As a grantee in the Centers for Disease Control and Prevention’s National Public Health Improvement Initiative (NPHII), the Houston Department of Health and Human Services (HDHHS) provided quality improvement (QI) training to employees in the department using the Public Health Foundation (PHF) Train-the-Trainer...
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Rhode Island Uses Quality Improvement to Prepare for Domain 8
September 3, 2013
While quality improvement (QI) takes center stage in the Public Health Accreditation Board’s (PHAB) Domain 9, QI has an important role to play throughout the accreditation cycle. This case story shows how one state health department learned and applied QI to help prepare the department for Domain 8,...
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The Genie is Out of the Bottle: From "little qi" to "Big QI"
The myth of Aladdin conjures images of a bumpy yet thrilling carpet ride; for some, launching quality improvement (QI) efforts is a similar experience. In Chester County, PA, the health department began its QI journey in much the same way as other health departments: while preparing for voluntary public...
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