Managing Conflict in the Workplace
October 5, 2010
Conflict management skills are used in all aspects of life. From interpersonal to work situations, all of us need these skills in one way or another. Some of the fundamentals of effective conflict management are intuitive, while others stretch our preferred methods of dealing with others. "Managing...
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Improving Your Communication Skills
October 5, 2010
The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present...
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Ready, AIM, Problem Solve
September 14, 2010
Narrowing a problem statement to a discrete issue promotes a focus for effectively applying QI tools. A lack of focus on real issues can cause a loss of valuable problem-solving time. The October 2009 edition of the Quality Texas Foundation Update includes an article on this quality improvement process....
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TAPP into the PDCA Cycle
September 14, 2010
Written by PHF’s Senior Quality Advisor, John W. Moran, and quality improvement experts Grace Duffy and William Riley, this article in ASQ’s May 2009 Healthcare Update describes how to improve the management of public health processes through setting performance targets, measuring key quality characteristics,...
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Utilizing the Advanced Tools of QI to Solve Problems: Understanding the Challenges Public Organizations Will Face in 2010
September 13, 2010
Written by Ron Bialek, Sarah Gillen, and John W. Moran in early 2010, this white paper highlights the advanced tools of QI that are designed to deal with complex issues that are not obvious without detailed analysis. This analysis guides away from the simple answer and into a process of continual refinement...
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Using QI Tools to Make a Difference in H1N1 Flu Immunization Clinics
September 13, 2010
In January 2010, public health professionals from the Northern Kentucky Independent District Health Department and PHF produced a white paper entitled “Using QI Tools to Make a Difference in H1N1 Flu Immunization Clinics: A Local Health Department's Experience,” citing a clear example of quality improvement...
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Flow Chart Summary Matrix
September 13, 2010
The “Flow Chart Summary Matrix,” written in 2010 by John W. Moran and Grace L. Duffy, is a description of a quality improvement tool that helps those individuals who have constructed a flow chart understand the variables at each process step that could impact changes in costs, time, or people. A comparison...
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Team Process Review Checklist
September 13, 2010
The Team Process Review Checklist covers the essential items that need to be in place for launching a team. It is designed to give the team sponsor and team leader a list of essential items that need to be considered at the startup of a team and during the team’s life cycle. The team leader and sponsor...
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Modified Approach Promotes Lean Processes and Identifies Lean Wastes
September 13, 2010
“Modified Approach” presents the goal of a lean culture: “to build a better, faster, more efficient and streamlined process.” The article, written by quality improvement consultants Grace Duffy and John W. Moran and published in the August 2010 edition of Six Sigma Forum Magazine, shows work flow processes...
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The Mid-State Health Center Quality Improvement Case Study
September 13, 2010
The Mid-State Health Center Quality Improvement Case Study by Sharon Beaty and John W. Moran shows how QI tools and techniques can be applied in a Federally Qualified Health Center (FQHC) Look-a-Like. The two quality improvement projects highlighted in this case study are obtaining a behavioral health...
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