Resources & Tools

This article, published by the Process Excellence Network, uses the "Five Whys" quality improvement tool to discover why people provide excuses for not practicing quality improvement. The Five Whys is one of 75 quality improvement tools in PHF's Public Health Quality Improvement Encyclopedia. Additional...

The ABCs of PDCA

September 10, 2010

The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates the...

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