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Resources & Tools
 

 

Change Management Questionnaire Checklist

April 14, 2017

 

The Change Management Questionnaire Checklist supports efforts to make a substantive change to an entrenched culture. By answering a set of guiding questions, change leaders can build and sustain a conducive change environment. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack...

 

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Process Bottleneck Analysis

March 6, 2017

 

The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are...

 

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The ABCs of PDCA

September 10, 2010

 

The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates the...

 

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Resources & Tools