Skip Ribbon Commands
Skip to main content
Sign In
Advancing the public health workforce to achieve organizational excellence

Resources & Tools
 

 

Change Management Contingency Matrix

January 3, 2018

 

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

 

Continue Reading...

Assessing Your Performance Management System

October 13, 2017

 

To ensure you make the most of your performance management system, it is helpful to assess its performance. This "meta perspective" on performance management enables you to capture visually the uptake of each component of performance management, and the degree to which it is supporting your organization's...

 

Continue Reading...

8D Customer Complaint Resolution Report

October 4, 2017

 

  The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

 

Continue Reading...

Improving Vector Control Program Performance: An Intervention Guidance Document

July 6, 2017

 

From 2014-2017, the Public Health Foundation (PHF) collaborated with 15 local health departments on performance improvement initiatives to increase vector control program efficiency, effectiveness, and capacity. In addition to reports and resources produced by the 15 health departments, PHF worked with...

 

Continue Reading...

Consensus Decision Making Matrix

June 12, 2017

 

The Consensus Decision Making Matrix tool supports achievement of consensus by dividing an identified issue into a set of primary and secondary components. Defining these components increases understanding and identifies what needs to be addressed in order to resolve the issue. This tool provides a...

 

Continue Reading...

Action SWOT Analysis

April 17, 2017

 

Like the SWOT Analysis, the Action SWOT Analysis tool helps an organization specifically assess its strengths, weaknesses, opportunities, and threats for action. It then builds on that information to identify a set of clear action steps, moving beyond data gathering. The Action SWOT Analysis can be...

 

Continue Reading...

Change Management Questionnaire Checklist

April 14, 2017

 

The Change Management Questionnaire Checklist supports efforts to make a substantive change to an entrenched culture. By answering a set of guiding questions, change leaders can build and sustain a conducive change environment. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack...

 

Continue Reading...

Process Bottleneck Analysis

March 6, 2017

 

The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are...

 

Continue Reading...

Building Cross-Sector Collaborations to Promote Effective Antibiotic Use in Inpatient, Outpatient, and Long-Term Care Settings (Archived Webinar)

February 8, 2017

 

This archived webinar provides information on building collaborations between public health and healthcare to develop antibiotic stewardship programs, promote effective antibiotic use, and reduce healthcare-associated infections. The webinar includes presentations from two state health departments and...

 

Continue Reading...

Idea Parking Lot Matrix

January 3, 2017

 

The Idea Parking Lot Matrix is a quality improvement (QI) tool that supports the effectiveness of meetings by minimizing distractions and unrelated discussions. This tool can be used to capture and store ideas that are not relevant to the current discussion, but can be used to drive other improvements....

 

Continue Reading...

Resources & Tools