Resources & Tools

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

8D Customer Complaint Resolution Report

October 4, 2017

The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

A3 Problem Solving Report

October 12, 2016

The A3 Problem Solving Report (A3) is a problem solving and continuous improvement tool. This tool helps an improvement team concisely describe and document its problem solving process. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack Moran and PHF Performance Improvement...

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