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Resources & Tools
 

 

Tailored Searches for Performance Improvement Training

July 29, 2019

 

The Competencies for Performance Improvement Professionals in Public Health (PI Competencies) are a set of skills desirable for performance improvement (PI) professionals working in public health. Based on the Core Competencies for Public Health Professionals and the Core Competencies for Performance...

 

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Change Management Contingency Matrix

January 3, 2018

 

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

 

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8D Customer Complaint Resolution Report

October 4, 2017

 

  The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

 

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A3 Problem Solving Report

October 12, 2016

 

  The A3 Problem Solving Report (A3) is a problem solving and continuous improvement tool. This tool helps an improvement team concisely describe and document its problem solving process. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack Moran and PHF Performance Improvement...

 

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SIPOC+CM Diagram Offers High-Level View of "As Is" State of a Process Under Investigation

September 13, 2010

 

The SIPOC+CM Diagram, originally published in The Public Health Quality Improvement Handbook, has been featured on the American Society for Quality website.   SIPOC+CM is a data collection form that assists in gathering information about Suppliers, Inputs, Processes, Outputs, and Customers of a process....

 

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Healthy People 2010 Toolkit

September 10, 2010

 

The Healthy People 2010 Toolkit provides guidance, technical tools, and resources to help states, territories, and tribes develop and promote successful Healthy People 2010 plans and to prepare for 2015 or 2020 plans.  It can also serve as a resource for communities and other entities embarking on similar...

 

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Public Health Memory Jogger II

July 16, 2010

 

PHF partnered with leading performance improvement organization GOAL/QPC to develop a quality improvement pocket guide for public health – the Public Health Memory Jogger II.   The Jogger contains 22 of the most important quality improvement, management and planning tools with real-life examples...

 

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Healthy People 2010 Archive of Resource Files

 

The Public Health Foundation played a major role in developing and compiling tools and other resources that were designed to assist organizations in their efforts to implement Healthy People 2010.  PHF migrated these tools and resources into one electronic file repository that can be downloaded from...

 

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Resources & Tools