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Change Management Contingency Matrix

January 3, 2018

 

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

 

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8D Customer Complaint Resolution Report

October 4, 2017

 

  The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

 

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Accelerate Your Learning about Social Determinants of Health with Health and Well-Being for All

July 10, 2017

 

Health and Well-Being for All: Meeting-in-a-Box (HWFA) is a new product created by Dr. Denise Koo to improve communication among community stakeholders regarding the social determinants of health (SDOH). HWFA is an innovative way to facilitate a discussion about SDOH and mobilize with a “meeting-in-a-box.”...

 

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Performance Improvement Learning Series Catalog

September 1, 2015

 

The Performance Improvement Learning Series Catalog provides a listing of technical assistance and training services delivered by PHF's experts. The catalog is a sample of offerings and provides public health agencies and organizations with a menu of programs, tools, and techniques to choose from when...

 

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The Public Health Improvement Resource Center

April 15, 2015

 

The Public Health Improvement Resource Center is an online database is managed by the Public Health Foundation (PHF), and offers resources developed by colleagues and partners throughout the field to help build and improve public health systems. The resources support the initiation and continuation...

 

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Deciphering the Performance Management Imperative

April 2, 2015

 

In this peer-reviewed journal article entitled "Deciphering the Imperative: Translating Public Health Quality Improvement into Organizational Performance Management Gains," Public Health Foundation (PHF) experts Les Beitsch and Jack Moran, and Tulane University public health professor Valerie Yeager, describe...

 

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Houston Uses QI to Improve PHAB Documentation

June 16, 2014

 

As a grantee in the Centers for Disease Control and Prevention’s National Public Health Improvement Initiative (NPHII), the Houston Department of Health and Human Services (HDHHS) provided quality improvement (QI) training to employees in the department using the Public Health Foundation (PHF) Train-the-Trainer...

 

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Selecting Quality Improvement Team Members

April 21, 2014

 

​The success of any quality improvement (QI) endeavor depends on the team working on it. It is not the number of people, but rather how well they function and work together, that makes a team successful. QI team members must respect each other, and share common goals, a vision, agendas, and timelines...

 

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An Accreditation Maintenance Tool

January 30, 2014

 

The Oklahoma City-County Health Department (OCCHD) is a trailblazer during these initial years of public health accreditation. Among the first health departments to be accredited by the Public Health Accreditation Board (PHAB), OCCHD continues to innovate and share, providing a living example of continuous...

 

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Public Health Workforce Enumeration, 2012

August 27, 2013

 

Click the "Download this File" link in the green box above to view the report.   The Centers for Disease Control and Prevention (CDC) and the Health Resources and Services Administration (HRSA) are pleased to announce the issuance of Public Health Workforce Enumeration, 2012, a follow up to a report...

 

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Resources & Tools