Resources & Tools

Performance management is a systematic process that helps an organization achieve its mission and strategic goals. The Public Health Foundation (PHF) produces and provides resources and tools, including case stories, white papers, and customized technical assistance, that can help individuals and organizations...

An Accreditation Maintenance Tool

January 30, 2014

The Oklahoma City-County Health Department (OCCHD) is a trailblazer during these initial years of public health accreditation. Among the first health departments to be accredited by the Public Health Accreditation Board (PHAB), OCCHD continues to innovate and share, providing a living example of continuous...

Performance Management Applications in Public Health

July 2, 2012

As part of the Turning Point Performance Management Refresh activity and the development of the Performance Management Toolkit, the Public Health Foundation (PHF) compiled examples of performance management applications in public health. These one-page overviews demonstrate how health departments have...

NPHPS Story From the Field: Cherokee Nation

May 31, 2012

Cherokee Nation used the combined results from the National Public Health Performance Standards (NPHPS) state public health system assessment and tribal public health assessment to guide its public health activities and initiatives. Based on the assessment results, they found they wanted to improve...

Making AIM Statements More Robust

April 19, 2012

Quality improvement teams should begin their improvement efforts by creating an AIM statement that defines the problem and the goals. PHF’s Senior Quality Advisor Jack Moran and Maine Department of Health and Human Service’s Performance Improvement Manager Brynn Riley wrote an article detailing the...

Quality Improvement Transforms Knox County Tennessee

November 17, 2011

Knox County Health Department in Tennessee began using Quality Improvement (QI) tools and techniques to address asthma management in their local community. At the conclusion of an asthma management demonstration project, funded by AstraZeneca, Knox County administrators wanted to integrate QI into...

Improving the Planning and Performance Measurement Reporting System

June 27, 2011

The goal of this rapid cycle improvement (RCI) project was to streamline the reporting process of the Minnesota Planning and Performance Measurement Reporting System to improve the content and quality of the data submitted and add more value for state and local stakeholders. RCI PDCA (Plan-Do-Check-Act)...

A Lean Day in the Tulsa Health Department White Paper

April 13, 2011

With assistance from PHF, the Tulsa Health Department Quality Improvement Council (QIC) conducted a Lean event in three of its facilities with the objective of beautification of the environment and creating efficiency for the customer. Lean is a process management philosophy that helps optimize the...

Quality Improvement Success in Kansas with H1N1 and Social Distancing

April 11, 2011

In the summer of 2009, Kansas Department of Health and Environment QI teams used flowcharting to create a new information alert system. The QI team identified three major channels for information. The teams subsequently used their new flowcharting skills to design isolation activities for infected individuals...

Quality Improvement Success in Orange County, Florida with Documentation Cycle Time

April 11, 2011

The Orange County Health Department Division of Environmental Health in Florida chartered a QI team to improve customer satisfaction with the speed and accuracy of Septic System Permitting. Measurement of operations indicated that the causes for delay in issuing permits were uninformed contractors,...

PHF Online Store
Resources and materials for public health professionals
Online public health training courses and resources
Public Health Improvement Resource Center
Searchable database of online public health improvement resources.
Performance Improvement Services
Learn more about PHF's Quality Improvement Services