Performance Management Toolkit
June 19, 2014
Performance management is a systematic process that helps an organization achieve its mission and strategic goals. The Public Health Foundation (PHF) produces and provides resources and tools, including case stories, white papers, and customized technical assistance, that can help individuals and organizations...
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An Accreditation Maintenance Tool
January 30, 2014
The Oklahoma City-County Health Department (OCCHD) is a trailblazer during these initial years of public health accreditation. Among the first health departments to be accredited by the Public Health Accreditation Board (PHAB), OCCHD continues to innovate and share, providing a living example of continuous...
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Applying Performance Measurement to Public Health Policy Activities
August 7, 2012
The Public Health Foundation (PHF) and the American Public Health Association (APHA) have worked collaboratively to develop a new tool to help health departments assess and improve the performance of their policy activities. While other performance measurement and evaluation guides exist, this is...
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Strategic Practice Selection Exercise
June 29, 2012
The Strategic Practice Selection Exercise is a data driven decision making exercise to show how health departments can use a strategic practice selection process to assess the availability, affordability, accessibility, and utility of potential interventions. The priority areas selected for this exercise...
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Creating a Culture of Quality Improvement Video
June 8, 2012
South Carolina Department of Health and Environmental Control staff implemented a quality improvement (QI) project to decrease wait-times in Sexually Transmitted Disease (STD) clinics. This resulted in more available appointments and improved staff morale. The successes experienced in this project have...
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Making AIM Statements More Robust
April 19, 2012
Quality improvement teams should begin their improvement efforts by creating an AIM statement that defines the problem and the goals. PHF’s Senior Quality Advisor Jack Moran and Maine Department of Health and Human Service’s Performance Improvement Manager Brynn Riley wrote an article detailing the...
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Solve The Real Problem Using Root Cause Analysis
February 9, 2012
The Root Cause Analysis is a QI tool used to define the main cause of a problem and identify the actions necessary to permanently eliminate it. Fixing the main cause of the problem prevents continuously addressing minor symptoms of the problem. This article by Grace Duffy and PHF QI Experts Jack Moran...
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Quality Improvement Transforms Knox County Tennessee
November 17, 2011
Knox County Health Department in Tennessee began using Quality Improvement (QI) tools and techniques to address asthma management in their local community. At the conclusion of an asthma management demonstration project, funded by AstraZeneca, Knox County administrators wanted to integrate QI into...
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Assessing and Building a Culture of Quality Improvement in Your Agency Presentation
July 12, 2011
These slides provide an overview of the culture of quality improvement (QI), the steps needed to build and change organizational culture, becoming aware of the six indicators of a culture, and how to rate an organization’s culture using a radar chart. These slides are excerpted from a presentation...
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Improving the Planning and Performance Measurement Reporting System
June 27, 2011
The goal of this rapid cycle improvement (RCI) project was to streamline the reporting process of the Minnesota Planning and Performance Measurement Reporting System to improve the content and quality of the data submitted and add more value for state and local stakeholders. RCI PDCA (Plan-Do-Check-Act)...
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