Assessing Your Performance Management System
October 13, 2017
To ensure you make the most of your performance management system, it is helpful to assess its performance. This "meta perspective" on performance management enables you to capture visually the uptake of each component of performance management, and the degree to which it is supporting your organization's...
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Performance Management and Cultural Transformation Using the PDCA Approach
September 17, 2013
Organizations often struggle with developing a performance management system to help understand and guide operations on a timely basis. While many health departments now use some form of performance measurement, far fewer have successfully completed the transition to a performance management system;...
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How to Focus Your Training and Professional Development Efforts to Improve the Skills of Your Public Health Organization: White Paper
April 10, 2012
This white paper reports on a series of workshops on focusing limited training and professional development resources to build competence within the public health workforce. Using a quality improvement tool, the prioritization matrix, workshop participants determined the relative importance of the...
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A Lean Day in the Tulsa Health Department White Paper
April 13, 2011
With assistance from PHF, the Tulsa Health Department Quality Improvement Council (QIC) conducted a Lean event in three of its facilities with the objective of beautification of the environment and creating efficiency for the customer. Lean is a process management philosophy that helps optimize the...
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Quality Improvement Success in Kansas with H1N1 and Social Distancing
April 11, 2011
In the summer of 2009, Kansas Department of Health and Environment QI teams used flowcharting to create a new information alert system. The QI team identified three major channels for information. The teams subsequently used their new flowcharting skills to design isolation activities for infected individuals...
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Quality Improvement Success in Orange County, Florida with Documentation Cycle Time
April 11, 2011
The Orange County Health Department Division of Environmental Health in Florida chartered a QI team to improve customer satisfaction with the speed and accuracy of Septic System Permitting. Measurement of operations indicated that the causes for delay in issuing permits were uninformed contractors,...
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Quality Improvement Success in Orange County, Florida with Operational Efficiency
April 11, 2011
The Orange County Health Department in Florida chartered a QI team to reduce total time for administering child immunizations. With assistance from Grace Duffy, the QI team identified a number of disruptions to the process, including times when patients’ families were waiting to be interviewed and for...
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Quality Improvement Success in Orange County, Florida with Early Syphilis Detection
April 11, 2011
Between 2004 and 2005, the Orange County Health Department (OCHD) in Florida experienced a 45% increase in new early syphilis cases in its jurisdiction, from 136 cases to 195 cases per year. Surveillance data also showed significant increases in early syphilis over the previous four years. If not controlled,...
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Quality Improvement Success in Saginaw County, Michigan with Assessment Training
April 11, 2011
The Saginaw County Department of Public Health (SCDPH) in Michigan used quality improvement (QI) to pilot a community self-assessment training program. SCDPH included community partners in the QI event to create more efficient channels of communication with critical faith-based and other non-governmental...
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Developing Solutions to the Challenges Public Health Organizations Face in 2011
January 4, 2011
Ron Bialek and John W. (Jack) Moran of PHF worked with Jennifer McKeever of the National Network of Public Health Institutes to present "Developing Solutions to the Challenges Public Health Organizations Face in 2011: Using Tree Diagrams and Prioritization Matrix of the Advanced Tools of QI" at the...
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