The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates the...
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Turning Point: Performance Management Project and Publications
September 9, 2010
The Turning Point Performance Management National Excellence Collaborative (PMC) was a group of seven states and five national partner organizations that studied and promoted the use of performance management systems in public health. From 2000 to 2005, PHF collaborated with the PMC to study how...
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Livingston County Department of Health, NY - Using the Core Competencies for Public Health Professionals to Improve Performance
September 2, 2010
As part of a Quality Improvement (QI) initiative, Livingston County Department of Health in New York has used the Core Competencies for Public Health Professionals in two ways: 1) to improve its performance appraisal form; and, 2) to conduct a workforce needs assessment. Download this document to learn how...
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The Public Health Quality Improvement Handbook
July 20, 2010
Little in the current world is simple. Nothing comes in a box for us to add water and stir. There are those, however, who have been successful and who are willing to share their success. The messages in The Public Health Quality Improvement Handbook are from leaders, physicians, practitioners, academics,...
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About NPHPS Online Resource Center
July 16, 2010
The National Public Health Performance Standards (NPHPS) Online Resource Center is the only collection of resources designed specifically to help public health systems and boards of heath improve their performance as it relates to the Essential Public Health Services and the national standards.
This...
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Thirty Pitfalls of Strategic and Operational Planning and How to Overcome Them
March 8, 2010
This white paper by John W. (Jack) Moran, Senior Quality Advisor to PHF, introduces in a very relatable way the many ways in which organizational planning can be derailed, postponed, or sabotaged. Learn how strategic and operational planning can be affected negatively in order to be aware of what to...
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Sedgwick County Health Department Storyboard - Asset Management
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the processes related to Asset Management as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
Sedgwick County departments are required...
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Sedgwick County Health Department Storyboard - Billing
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the efficiency in their billing process as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
SCHD sought to improve the efficiency...
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Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
As a part of the SCHD mission...
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Core Competencies for Performance Improvement Managers
The Core Competencies for Performance Improvement Managers (PIMs) are a set of competencies for public health professionals in PIM positions. Most of these positions in state, tribal, local, and territorial health departments have been funded through the Centers for Disease Control and Prevention’s (CDC)...
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