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Creating a Culture of Quality Improvement Video

June 8, 2012

 

South Carolina Department of Health and Environmental Control staff implemented a quality improvement (QI) project to decrease wait-times in Sexually Transmitted Disease (STD) clinics. This resulted in more available appointments and improved staff morale. The successes experienced in this project have...

 

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NPHPS Story From the Field: Rocky Mountain Tribal Epidemiology Center

May 31, 2012

 

​Rocky Mountain Tribal Epidemiology Center provides technical assistance and facilitation support for American Indian Tribes in Montana and Wyoming in a variety of public health service areas, including the National Public Health Performance Standards (NPHPS) public health system assessment. The NPHPS...

 

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Quality Improvement Success in Kansas with H1N1 and Social Distancing

April 11, 2011

 

In the summer of 2009, Kansas Department of Health and Environment QI teams used flowcharting to create a new information alert system. The QI team identified three major channels for information. The teams subsequently used their new flowcharting skills to design isolation activities for infected individuals...

 

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Quality Improvement Success in Orange County, Florida with Documentation Cycle Time

April 11, 2011

 

The Orange County Health Department Division of Environmental Health in Florida chartered a QI team to improve customer satisfaction with the speed and accuracy of Septic System Permitting. Measurement of operations indicated that the causes for delay in issuing permits were uninformed contractors,...

 

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Quality Improvement Success in Saginaw County, Michigan with Assessment Training

April 11, 2011

 

The Saginaw County Department of Public Health (SCDPH) in Michigan used quality improvement (QI) to pilot a community self-assessment training program. SCDPH included community partners in the QI event to create more efficient channels of communication with critical faith-based and other non-governmental...

 

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Sedgwick County Health Department Storyboard - Lab Test Reporting Accuracy

April 4, 2011

 

The Quality Improvement (QI) Committee at the Sedgwick County Health Department (SCHD) in Kansas identified lab test reporting accuracy as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.    SCHD lab personnel noticed for some time that the totals...

 

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Sedgwick County Health Department Storyboard - WIC Wait Times

April 4, 2011

 

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the wait time for the Women Infants and Children (WIC) clinic as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.   AIM StatementTo pro...

 

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QI Successes in Sedgwick County Health Department

February 10, 2011

 

In July 2010, the Sedgwick County Health Department (SCHD) in Kansas began working with PHF in an effort to develop a culture of quality improvement (QI) at the agency.  The key objectives of the project included: Development of an agency quality improvement plan Leadership staff training All-staff...

 

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Sedgwick County Health Department Storyboard - Billing

 

  The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the efficiency in their billing process as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.    SCHD sought to improve the efficiency...

 

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Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment

 

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.    As a part of the SCHD mission...

 

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