Resources & Tools

As part of the Turning Point Performance Management Refresh activity and the development of the Performance Management Toolkit, the Public Health Foundation (PHF) compiled examples of performance management applications in public health. These one-page overviews demonstrate how health departments have...

Creating a Culture of Quality Improvement Video

June 8, 2012

South Carolina Department of Health and Environmental Control staff implemented a quality improvement (QI) project to decrease wait-times in Sexually Transmitted Disease (STD) clinics. This resulted in more available appointments and improved staff morale. The successes experienced in this project have...

NPHPS Story From the Field: Rocky Mountain Tribal Epidemiology Center

May 31, 2012

Rocky Mountain Tribal Epidemiology Center provides technical assistance and facilitation support for American Indian Tribes in Montana and Wyoming in a variety of public health service areas, including the National Public Health Performance Standards (NPHPS) public health system assessment. The NPHPS...

NPHPS Story From the Field: Cherokee Nation

May 31, 2012

Cherokee Nation used the combined results from the National Public Health Performance Standards (NPHPS) state public health system assessment and tribal public health assessment to guide its public health activities and initiatives. Based on the assessment results, they found they wanted to improve...

Quality Improvement Transforms Knox County Tennessee

November 17, 2011

Knox County Health Department in Tennessee began using Quality Improvement (QI) tools and techniques to address asthma management in their local community. At the conclusion of an asthma management demonstration project, funded by AstraZeneca, Knox County administrators wanted to integrate QI into...

Improving the Planning and Performance Measurement Reporting System

June 27, 2011

The goal of this rapid cycle improvement (RCI) project was to streamline the reporting process of the Minnesota Planning and Performance Measurement Reporting System to improve the content and quality of the data submitted and add more value for state and local stakeholders. RCI PDCA (Plan-Do-Check-Act)...

A Lean Day in the Tulsa Health Department White Paper

April 13, 2011

With assistance from PHF, the Tulsa Health Department Quality Improvement Council (QIC) conducted a Lean event in three of its facilities with the objective of beautification of the environment and creating efficiency for the customer. Lean is a process management philosophy that helps optimize the...

Sedgwick County Health Department Storyboard - Improved Customer Experience

April 4, 2011

Sedgwick County Health Department (SCHD) in Kansas identified improving customer experience with the West Central Entrance as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. AIM Statement By January 2011, increase client’s ability to navigate...

QI Successes in Sedgwick County Health Department

February 10, 2011

In July 2010, the Sedgwick County Health Department (SCHD) in Kansas began working with PHF in an effort to develop a culture of quality improvement (QI) at the agency. The key objectives of the project included: Development of an agency quality improvement plan Leadership staff training All-staff...

The Mid-State Health Center Quality Improvement Case Study

September 13, 2010

The Mid-State Health Center Quality Improvement Case Study by Sharon Beaty and John W. Moran shows how QI tools and techniques can be applied in a Federally Qualified Health Center (FQHC) Look-a-Like. The two quality improvement projects highlighted in this case study are obtaining a behavioral health...

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