Resources & Tools

This archived webinar provides information on continuously improving a performance management system. The webinar includes presentations from two local health departments on their experience building, maintaining, and improving their performance management systems. Originally presented in April 2...

Performance Improvement Learning Series Catalog

September 1, 2015

The Performance Improvement Learning Series Catalog provides a listing of technical assistance and training services delivered by PHF's experts. The catalog is a sample of offerings and provides public health agencies and organizations with a menu of programs, tools, and techniques to choose from when...

Flow Chart Summary Matrix

September 13, 2010

The “Flow Chart Summary Matrix,” written in 2010 by John W. Moran and Grace L. Duffy, is a description of a quality improvement tool that helps those individuals who have constructed a flow chart understand the variables at each process step that could impact changes in costs, time, or people. A comparison...

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