Resources & Tools

The Core Competencies for Public Health Professionals (Core Competencies) are a consensus set of knowledge and skills for the broad practice of public health, as defined by the 10 Essential Public Health Services. Developed by the Council on Linkages Between Academia and Public Health Practice...

Competencies for Performance Improvement Professionals in Public Health: Alignment with the Core Competencies for Public Health Professionals

June 22, 2018

The Competencies for Performance Improvement Professionals in Public Health (PI Competencies) are a set of skills desirable for performance improvement (PI) professionals working in public health. Based on the Core Competencies for Public Health Professionals (Core Competencies) and the Core Competencies...

Competencies for Performance Improvement Professionals in Public Health

June 21, 2018

Solvability and Control Matrix

June 14, 2018

The Solvability and Control Matrix is a tool that presents a guided process to explore and assess process problems, in order to determine what can be easily solved, and which problems might rise to the level of a QI project. When struggling with a process problem, program staff can determine next steps...

Provide Your Feedback on the Draft Solvability and Control Matrix

February 13, 2018

The Solvability and Control Matrix explores and assesses process problems to determine which can be easily solved and which should be brought to a quality improvement (QI) team for consideration. By exploring the solvability and control of the problem, program staff can determine next steps when struggling...

Change Management Contingency Matrix

January 3, 2018

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

8D Customer Complaint Resolution Report

October 4, 2017

The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

Improving Vector Control Program Performance: An Intervention Guidance Document

July 6, 2017

From 2014-2017, the Public Health Foundation (PHF) collaborated with 15 local health departments on performance improvement initiatives to increase vector control program efficiency, effectiveness, and capacity. In addition to reports and resources produced by the 15 health departments, PHF worked with...

Action SWOT Analysis

April 17, 2017

Like the SWOT Analysis, the Action SWOT Analysis tool helps an organization specifically assess its strengths, weaknesses, opportunities, and threats for action. It then builds on that information to identify a set of clear action steps, moving beyond data gathering. The Action SWOT Analysis can be...

Process Bottleneck Analysis

March 6, 2017

The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are...

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