Resources & Tools

The Competencies for Performance Improvement Professionals in Public Health (PI Competencies) are a set of skills desirable for performance improvement (PI) professionals working in public health. Based on the Core Competencies for Public Health Professionals (Core Competencies) and the Core Competencies...

Competencies for Performance Improvement Professionals in Public Health

June 21, 2018

Solvability and Control Matrix

June 14, 2018

The Solvability and Control Matrix is a tool that presents a guided process to explore and assess process problems, in order to determine what can be easily solved, and which problems might rise to the level of a QI project. When struggling with a process problem, program staff can determine next steps...

Provide Your Feedback on the Draft Solvability and Control Matrix

February 13, 2018

The Solvability and Control Matrix explores and assesses process problems to determine which can be easily solved and which should be brought to a quality improvement (QI) team for consideration. By exploring the solvability and control of the problem, program staff can determine next steps when struggling...

Change Management Contingency Matrix

January 3, 2018

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

Collaborating with Stakeholders to Combat the Opioid Crisis

December 15, 2017

As the leading cause of death of Americans under the age of 50 and with 64,000 overdose deaths in the United States in 2016 alone, the opioid epidemic is a top priority for many communities. During the December 2017 Association of State and Territorial Health Officials Winter Leadership Summit, the...

Modified Version of the Core Competencies for Public Health Professionals

December 4, 2017

Based on the Core Competencies for Public Health Professionals (Core Competencies), a set of foundational skills desirable for professionals engaging in the practice, education, and research of public health, this modified version of the Core Competencies was developed to offer a simplified version...

Crosswalk of the Modified and 2014 Core Competencies for Public Health Professionals

December 4, 2017

This crosswalk of the modified and 2014 versions of the Core Competencies for Public Health Professionals (Core Competencies) illustrates the relationships between specific competencies within these two versions. It contains a competency map that shows how the competencies within the modified version...

8D Customer Complaint Resolution Report

October 4, 2017

The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

Accelerate Your Learning about Social Determinants of Health with Health and Well-Being for All

July 10, 2017

Health and Well-Being for All: Meeting-in-a-Box (HWFA) is a new product created by Dr. Denise Koo to improve communication among community stakeholders regarding the social determinants of health (SDOH). HWFA is an innovative way to facilitate a discussion about SDOH and mobilize with a “meeting-in-a-box.”...

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