Resources & Tools

The goal of this rapid cycle improvement (RCI) project was to streamline the reporting process of the Minnesota Planning and Performance Measurement Reporting System to improve the content and quality of the data submitted and add more value for state and local stakeholders. RCI PDCA (Plan-Do-Check-Act)...

Sedgwick County Health Department Storyboard - Improved Customer Experience

April 4, 2011

Sedgwick County Health Department (SCHD) in Kansas identified improving customer experience with the West Central Entrance as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. AIM Statement By January 2011, increase client’s ability to navigate...

QI Successes in Sedgwick County Health Department

February 10, 2011

In July 2010, the Sedgwick County Health Department (SCHD) in Kansas began working with PHF in an effort to develop a culture of quality improvement (QI) at the agency. The key objectives of the project included: Development of an agency quality improvement plan Leadership staff training All-staff...

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