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Performance Management: Improving the Improvement (Archived Webinar)


This archived webinar provides information on continuously improving a performance management system. The webinar includes presentations from two local health departments on their experience building, maintaining, and improving their performance management systems.  
Originally presented in April 2016, the webinar includes presentations from Jack Moran, PHF Senior Quality Advisor, Tami Dillman, Finance Director for the Central Valley Health District in North Dakota, and Robert Hines, Performance Improvement Manager and Accreditation Coordinator in the Office of Surveillance and Public Health Preparedness, Houston Health Department.
Learning Objectives
By engaging in this webinar, learners will be able to:
  • Identify strategies to improve a performance management system
  • Describe how these strategies are being implemented by public health departments
  • Locate resources and tools for implementing and continuously improving your performance management system

Watch the archived presentation, read through the webinar questions and answers, or download the presentation slides to learn more.


This webinar is also available on TRAIN as Course 1063536 for those interested in keeping a record of completion in their TRAIN transcripts.

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Additional Resources


This webinar was largely supported by the Cooperative Agreement 5 U38 OT 000211, funded by the Centers for Disease Control and Prevention. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services. 


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