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Tackling Big Challenges with a Full QI Culture Shift (Archived Webinar)


This archived webinar explores how the Springfield-Greene County Health Department (MO) leveraged the public health accreditation process to spark creativity, innovation, and further staff involvement in performance improvement efforts organization-wide. During the webinar, presenters shared how the health department revamped its Quality Council and took a multifaceted and comprehensive approach to systematic quality improvement. Health department staff discussed their multi-tiered approach, including their performance management framework, their program plan development, program plan workbooks, and program logic models. Presenters also discussed how they integrated departmental performance management, health equity, strategic planning, workforce development, and other concepts. 

Webinar Presenters


This one-hour webinar was originally presented in June 2018. Watch the archived webinar, read through the webinar questions and answers, or download the presentation slides to learn more.


This webinar is also available on TRAIN as Course 1078734 for those interested in keeping a record of completion in their TRAIN transcripts.

For more information about this webinar, please contact Vanessa Lamers at

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Related Resources
This webinar was made possible through funding from the Centers for Disease Control and Prevention under Cooperative Agreement Number NU38OT000211. Its contents are solely the responsibility of the presenters and do not necessarily represent the official views of the Centers for Disease Control and Prevention.


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