Quality Improvement Success in Orange County, Florida with Documentation Cycle Time
April 11, 2011
The Orange County Health Department Division of Environmental Health in Florida chartered a QI team to improve customer satisfaction with the speed and accuracy of Septic System Permitting. Measurement of operations indicated that the causes for delay in issuing permits were uninformed contractors,...
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Quality Improvement Success in Saginaw County, Michigan with Assessment Training
April 11, 2011
The Saginaw County Department of Public Health (SCDPH) in Michigan used quality improvement (QI) to pilot a community self-assessment training program. SCDPH included community partners in the QI event to create more efficient channels of communication with critical faith-based and other non-governmental...
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Sedgwick County Health Department Storyboard - Lab Test Reporting Accuracy
April 4, 2011
The Quality Improvement (QI) Committee at the Sedgwick County Health Department (SCHD) in Kansas identified lab test reporting accuracy as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
SCHD lab personnel noticed for some time that the totals...
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Sedgwick County Health Department Storyboard - WIC Wait Times
April 4, 2011
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the wait time for the Women Infants and Children (WIC) clinic as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
AIM StatementTo pro...
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QI Successes in Sedgwick County Health Department
February 10, 2011
In July 2010, the Sedgwick County Health Department (SCHD) in Kansas began working with PHF in an effort to develop a culture of quality improvement (QI) at the agency. The key objectives of the project included:
Development of an agency quality improvement plan
Leadership staff training
All-staff...
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Public Health Memory Jogger II
July 16, 2010
PHF partnered with leading performance improvement organization GOAL/QPC to develop a quality improvement pocket guide for public health – the Public Health Memory Jogger II.
The Jogger contains 22 of the most important quality improvement, management and planning tools with real-life examples...
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Sedgwick County Health Department Storyboard - Billing
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the efficiency in their billing process as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
SCHD sought to improve the efficiency...
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Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
As a part of the SCHD mission...
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