Resources & Tools

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

8D Customer Complaint Resolution Report

October 4, 2017

The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

Performance Improvement Learning Series Catalog

September 1, 2015

The Performance Improvement Learning Series Catalog provides a listing of technical assistance and training services delivered by PHF's experts. The catalog is a sample of offerings and provides public health agencies and organizations with a menu of programs, tools, and techniques to choose from when...

The Public Health Improvement Resource Center

April 15, 2015

The Public Health Improvement Resource Center is an online database is managed by the Public Health Foundation (PHF), and offers resources developed by colleagues and partners throughout the field to help build and improve public health systems. The resources support the initiation and continuation...

Houston Uses QI to Improve PHAB Documentation

June 16, 2014

As a grantee in the Centers for Disease Control and Prevention’s National Public Health Improvement Initiative (NPHII), the Houston Department of Health and Human Services (HDHHS) provided quality improvement (QI) training to employees in the department using the Public Health Foundation (PHF) Train-the-Trainer...

Selecting Quality Improvement Team Members

April 21, 2014

The success of any quality improvement (QI) endeavor depends on the team working on it. It is not the number of people, but rather how well they function and work together, that makes a team successful. QI team members must respect each other, and share common goals, a vision, agendas, and timelines...

Starting and Sustaining a Complete Quality System

August 15, 2012

Organizations must continuously improve or become obsolete. This effort requires constant monitoring of the environment, market place, customers, stakeholders, and employees to detect any shift in priorities. The organization must anticipate these shifts to keep their stakeholders satisfied. When changes...

Quality Improvement Transforms Knox County Tennessee

November 17, 2011

Knox County Health Department in Tennessee began using Quality Improvement (QI) tools and techniques to address asthma management in their local community. At the conclusion of an asthma management demonstration project, funded by AstraZeneca, Knox County administrators wanted to integrate QI into...

Sedgwick County Health Department Storyboard - New Employee Orientation

April 4, 2011

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified revising the New Employee Orientation as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. AIM Statement By December 1, 2010, 90% of SCHD sup...

Orange County Health Department in Florida Shows Benefits of Quality Improvement with Quality Journey

April 1, 2011

The Public Health Foundation (PHF) and the Orange County Health Department in Florida have worked together over many years to improve the quality of public health in Florida. The Orange County Health Department produced this document that explains their quality journey in "Implementing a Quality Management...

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