Solvability and Control Matrix
June 14, 2018
The Solvability and Control Matrix is a tool that presents a guided process to explore and assess process problems, in order to determine what can be easily solved, and which problems might rise to the level of a QI project. When struggling with a process problem, program staff can determine next steps...
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Innovation and Quality in Public Health (Archived Webinar)
March 5, 2018
This archived webinar explores how one local health department, the Oklahoma City-County Health Department (OCCHD), is moving its community forward to improved population health. Grounded in a culture of continuous quality improvement, OCCHD has embraced the community chief health strategist concept,...
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Provide Your Feedback on the Draft Solvability and Control Matrix
February 13, 2018
The Solvability and Control Matrix explores and assesses process problems to determine which can be easily solved and which should be brought to a quality improvement (QI) team for consideration. By exploring the solvability and control of the problem, program staff can determine next steps when struggling...
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Change Management Contingency Matrix
January 3, 2018
The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...
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Collaborating with Stakeholders to Combat the Opioid Crisis
December 15, 2017
As the leading cause of death of Americans under the age of 50 and with 64,000 overdose deaths in the United States in 2016 alone, the opioid epidemic is a top priority for many communities.
During the December 2017 Association of State and Territorial Health Officials Winter Leadership Summit, the...
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8D Customer Complaint Resolution Report
October 4, 2017
The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...
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Improving Vector Control Program Performance: An Intervention Guidance Document
July 6, 2017
From 2014-2017, the Public Health Foundation (PHF) collaborated with 15 local health departments on performance improvement initiatives to increase vector control program efficiency, effectiveness, and capacity. In addition to reports and resources produced by the 15 health departments, PHF worked with...
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Zika Virus Draft Discussion Driver Diagram
June 29, 2017
At the time Zika became a priority issue in the US, the Public Health Foundation (PHF) was collaborating with the Centers for Disease Control and Prevention National Center for Environmental Health and five local health department vector control programs. With knowledge and insight from these local...
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Consensus Decision Making Matrix
June 12, 2017
The Consensus Decision Making Matrix tool supports achievement of consensus by dividing an identified issue into a set of primary and secondary components. Defining these components increases understanding and identifies what needs to be addressed in order to resolve the issue. This tool provides a...
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Getting the Community Health Improvement Plan Off the Shelf and Into Practice
May 1, 2017
A community health improvement plan (CHIP) identifies actions that can be taken to improve the community’s health. This is an important step, but many communities find themselves challenged to move from the CHIP to action. In this white paper from Public Health Foundation (PHF), authors Senior Quality...
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