Utilizing the Advanced Tools of QI to Solve Problems: Understanding the Challenges Public Organizations Will Face in 2010
September 13, 2010
Written by Ron Bialek, Sarah Gillen, and John W. Moran in early 2010, this white paper highlights the advanced tools of QI that are designed to deal with complex issues that are not obvious without detailed analysis. This analysis guides away from the simple answer and into a process of continual refinement...
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The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates the...
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Thirty Pitfalls of Strategic and Operational Planning and How to Overcome Them
March 8, 2010
This white paper by John W. (Jack) Moran, Senior Quality Advisor to PHF, introduces in a very relatable way the many ways in which organizational planning can be derailed, postponed, or sabotaged. Learn how strategic and operational planning can be affected negatively in order to be aware of what to...
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