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Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment

 

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.    As a part of the SCHD mission...

 

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Core Competencies for Performance Improvement Managers

 

  The Core Competencies for Performance Improvement Managers (PIMs) are a set of competencies for public health professionals in PIM positions.  Most of these positions in state, tribal, local, and territorial health departments have been funded through the Centers for Disease Control and Prevention’s (CDC)...

 

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Facilitating and Coaching Teams: Tips and Techniques

 

​Facilitating and coaching are learned skills that require education, observation, and hands-on experience. Facilitation is the process of helping groups or individuals learn, find a solution, or reach consensus without imposing or dictating an outcome. Coaching is defined as partnering with individuals...

 

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Ingredients for Effective Meetings and Team Communication

 

​Many people have learned to dislike meetings. When a meeting is disorganized, has no agenda, is poorly facilitated, or is disrupted by inappropriate behavior from attendees, individuals can develop an aversion to all meetings. It is the responsibility of the team leader and facilitator to plan ahead...

 

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Roles and Responsibilities for Launching Teams

 

Teams are not new to public health. Health professionals have long respected the knowledge and opinions of others within the organization and the community served. Scarce resources and reduced staffing have led many health departments to cross-train staff in duties not part of their original performance...

 

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Taking the Pulse of Your Team

 

Just like humans, teams need regular checkups to ensure that they are healthy and performing effectively. Regular checkups will catch deviations from normal performance and enable a corrective course of action. This article presents two diagnostic instruments to help the team facilitator or team coach...

 

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Guide to the Stages of Performance Management

 

Performance management is a systematic process that helps an organization achieve its mission and strategic goals. While critical, performance management is often an elusive practice for public health organizations; building a robust performance management culture can be daunting and frustrating. It...

 

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