PESTLE Chart
June 10, 2016
The PESTLE Chart can be used to help a strategic planning team understand an organization’s current operating state. This tool provides a framework for teams to scan the external environment for factors that could impact strategy development. Developed by Public Health Foundation (PHF)...
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The Public Health Improvement Resource Center
April 15, 2015
The Public Health Improvement Resource Center is an online database is managed by the Public Health Foundation (PHF), and offers resources developed by colleagues and partners throughout the field to help build and improve public health systems. The resources support the initiation and continuation...
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Starting and Sustaining a Complete Quality System
August 15, 2012
Organizations must continuously improve or become obsolete. This effort requires constant monitoring of the environment, market place, customers, stakeholders, and employees to detect any shift in priorities. The organization must anticipate these shifts to keep their stakeholders satisfied. When changes...
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Quality Improvement Is Not Just For Problems: Success and Effect Diagram
June 24, 2011
Quality Improvement tools and techniques have been used extensively for solving problems in organizations. The authors of the ASQ Newsletter article Quality Improvement is Not Just for Problems: Success and Effect Diagram propose using those same methods to analyze successful processes. Understanding...
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Using QI Skills in Daily Work
January 12, 2011
"Using QI Skills in Daily Work" was co-authored by PHF quality improvement consultants John W. Moran and Grace L. Duffy with Beth Pierson, Epidemiologist for Planning and Assessment at the Franklin County Board of Health in Ohio. The article was published in the Quality Management Forum, a Peer-Reviewed...
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Starting and Sustaining a Complete Quality System
October 8, 2010
John W. Moran and Grace Duffy wrote an article entitled “Starting and Sustaining a Complete Quality System” that was featured in the August 2010 Quality Texas Foundation Update. The article describes a complete quality system and focuses on the processes that need to be in place to maintain consistency...
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Ready, AIM, Problem Solve
September 14, 2010
Narrowing a problem statement to a discrete issue promotes a focus for effectively applying QI tools. A lack of focus on real issues can cause a loss of valuable problem-solving time. The October 2009 edition of the Quality Texas Foundation Update includes an article on this quality improvement process....
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TAPP into the PDCA Cycle
September 14, 2010
Written by PHF’s Senior Quality Advisor, John W. Moran, and quality improvement experts Grace Duffy and William Riley, this article in ASQ’s May 2009 Healthcare Update describes how to improve the management of public health processes through setting performance targets, measuring key quality characteristics,...
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SIPOC+CM Diagram Offers High-Level View of "As Is" State of a Process Under Investigation
September 13, 2010
The SIPOC+CM Diagram, originally published in The Public Health Quality Improvement Handbook, has been featured on the American Society for Quality website.
SIPOC+CM is a data collection form that assists in gathering information about Suppliers, Inputs, Processes, Outputs, and Customers of a process....
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Review, Refresh, and Revitalize: Your Pandemic Flu Plan for Fall 2009
September 13, 2010
Quality improvement practices promote efficiency and effectiveness in strategically planning for and implementing programs that address public health problems. This white paper, written in July 2009 by Ron Bialek, John W. Moran, Kim McCoy, William Riley, and Lillian Shirley, provides crucial information...
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