Making AIM Statements More Robust
April 19, 2012
Quality improvement teams should begin their improvement efforts by creating an AIM statement that defines the problem and the goals. PHF’s Senior Quality Advisor Jack Moran and Maine Department of Health and Human Service’s Performance Improvement Manager Brynn Riley wrote an article detailing the...
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Solve The Real Problem Using Root Cause Analysis
February 9, 2012
The Root Cause Analysis is a QI tool used to define the main cause of a problem and identify the actions necessary to permanently eliminate it. Fixing the main cause of the problem prevents continuously addressing minor symptoms of the problem. This article by Grace Duffy and PHF QI Experts Jack Moran...
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Conduct a Personalized SWOT: Align Yourself for Professional Growth
June 16, 2011
This free resource offers tools and methods for individuals to learn how to fully promote their talents, skills, and abilities within their organization. The personal SWOT (strengths, weaknesses, opportunities and threats) is a useful tool for investigating conflict between individual and organizational...
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Using QI Skills in Daily Work
January 12, 2011
"Using QI Skills in Daily Work" was co-authored by PHF quality improvement consultants John W. Moran and Grace L. Duffy with Beth Pierson, Epidemiologist for Planning and Assessment at the Franklin County Board of Health in Ohio. The article was published in the Quality Management Forum, a Peer-Reviewed...
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Ready, AIM, Problem Solve
September 14, 2010
Narrowing a problem statement to a discrete issue promotes a focus for effectively applying QI tools. A lack of focus on real issues can cause a loss of valuable problem-solving time. The October 2009 edition of the Quality Texas Foundation Update includes an article on this quality improvement process....
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TAPP into the PDCA Cycle
September 14, 2010
Written by PHF’s Senior Quality Advisor, John W. Moran, and quality improvement experts Grace Duffy and William Riley, this article in ASQ’s May 2009 Healthcare Update describes how to improve the management of public health processes through setting performance targets, measuring key quality characteristics,...
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Modified Approach Promotes Lean Processes and Identifies Lean Wastes
September 13, 2010
“Modified Approach” presents the goal of a lean culture: “to build a better, faster, more efficient and streamlined process.” The article, written by quality improvement consultants Grace Duffy and John W. Moran and published in the August 2010 edition of Six Sigma Forum Magazine, shows work flow processes...
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