8D Customer Complaint Resolution Report
October 4, 2017
The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...
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Creating a Staged Model of AHD Development (AHD Learning Community Meeting Presentation)
September 29, 2017
This archived webinar introduces a staged model of academic health department (AHD) development, which is being drafted with the aim of better articulating how AHD partnerships might develop. This model illustrates the potential development of such partnerships on a continuum that has five stages, from...
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Academic Health Department Partnerships of East Tennessee State University (AHD Learning Community Meeting Presentation)
July 27, 2017
This archived webinar focuses on the academic health department (AHD) partnerships in which East Tennessee State University's College of Public Health is engaged, including partnerships with Sullivan County Regional Health Department and the Northeast Tennessee Regional Health Office. During this webinar,...
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Accelerate Your Learning about Social Determinants of Health with Health and Well-Being for All
July 10, 2017
Health and Well-Being for All: Meeting-in-a-Box (HWFA) is a new product created by Dr. Denise Koo to improve communication among community stakeholders regarding the social determinants of health (SDOH). HWFA is an innovative way to facilitate a discussion about SDOH and mobilize with a “meeting-in-a-box.”...
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Improving Vector Control Program Performance: An Intervention Guidance Document
July 6, 2017
From 2014-2017, the Public Health Foundation (PHF) collaborated with 15 local health departments on performance improvement initiatives to increase vector control program efficiency, effectiveness, and capacity. In addition to reports and resources produced by the 15 health departments, PHF worked with...
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Zika Virus Draft Discussion Driver Diagram
June 29, 2017
At the time Zika became a priority issue in the US, the Public Health Foundation (PHF) was collaborating with the Centers for Disease Control and Prevention National Center for Environmental Health and five local health department vector control programs. With knowledge and insight from these local...
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Determining Essential Core Competencies for Job Positions (Archived Webinar)
June 22, 2017
This archived webinar focuses on determining essential core competencies for job positions within public health organizations. Key to a public health organization’s ability to successfully meet the health needs of its community is having staff whose competencies are well matched to the types of activities...
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Consensus Decision Making Matrix
June 12, 2017
The Consensus Decision Making Matrix tool supports achievement of consensus by dividing an identified issue into a set of primary and secondary components. Defining these components increases understanding and identifies what needs to be addressed in order to resolve the issue. This tool provides a...
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Determining Essential Core Competencies for Public Health Jobs: A Prioritization Process (Modified Core Competencies)
June 12, 2017
Public health organizations can be more effective when the competencies of their staff match the types of activities they do in their jobs. To become and remain accredited by the Public Health Accreditation Board, health departments must provide job descriptions that include competencies needed for...
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Virtual Town Hall Meeting: Exploring Competencies for the Emerging Field of Legal Epidemiology (Archived Meeting)
May 12, 2017
This archived virtual town hall meeting focuses on the emerging field of legal epidemiology and a draft competency model being developed to support public health practitioners, lawyers, and policy experts working in this area. The Legal Epidemiology Competency Model (LECM) aims to provide guidelines...
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