Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
As a part of the SCHD mission...
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Core Competencies for Performance Improvement Managers
The Core Competencies for Performance Improvement Managers (PIMs) are a set of competencies for public health professionals in PIM positions. Most of these positions in state, tribal, local, and territorial health departments have been funded through the Centers for Disease Control and Prevention’s (CDC)...
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Maine CDC Implemented a Performance Improvement System
A performance management (PM) system helps a public health organization maximize ability to serve community health needs and build capacity for quality improvement. The Maine Center for Disease Control and Prevention (Maine CDC) launched a new PM system using a one day introductory workshop for program...
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Facilitating and Coaching Teams: Tips and Techniques
Facilitating and coaching are learned skills that require education, observation, and hands-on experience. Facilitation is the process of helping groups or individuals learn, find a solution, or reach consensus without imposing or dictating an outcome. Coaching is defined as partnering with individuals...
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Guide to the Stages of Performance Management
Performance management is a systematic process that helps an organization achieve its mission and strategic goals. While critical, performance management is often an elusive practice for public health organizations; building a robust performance management culture can be daunting and frustrating. It...
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