The Public Health Improvement Resource Center
April 15, 2015
The Public Health Improvement Resource Center is an online database is managed by the Public Health Foundation (PHF), and offers resources developed by colleagues and partners throughout the field to help build and improve public health systems. The resources support the initiation and continuation...
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IOM Discussion Paper: Using a Population Health Driver Diagram to Support Health Care and Public Health Collaboration
April 3, 2015
This Public Health Foundation (PHF) discussion paper, "Using a Population Health Driver Diagram to Support Health Care and Public Health Collaboration," was published by the Health and Medicine Division (previously known as the Institute of Medicine) of the National Academies of Sciences, Engineering,...
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Performance Management Toolkit
June 19, 2014
Performance management is a systematic process that helps an organization achieve its mission and strategic goals. The Public Health Foundation (PHF) produces and provides resources and tools, including case stories, white papers, and customized technical assistance, that can help individuals and organizations...
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Starting and Sustaining a Complete Quality System
August 15, 2012
Organizations must continuously improve or become obsolete. This effort requires constant monitoring of the environment, market place, customers, stakeholders, and employees to detect any shift in priorities. The organization must anticipate these shifts to keep their stakeholders satisfied. When changes...
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Quality Improvement Is Not Just For Problems: Success and Effect Diagram
June 24, 2011
Quality Improvement tools and techniques have been used extensively for solving problems in organizations. The authors of the ASQ Newsletter article Quality Improvement is Not Just for Problems: Success and Effect Diagram propose using those same methods to analyze successful processes. Understanding...
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A Lean Day in the Tulsa Health Department White Paper
April 13, 2011
With assistance from PHF, the Tulsa Health Department Quality Improvement Council (QIC) conducted a Lean event in three of its facilities with the objective of beautification of the environment and creating efficiency for the customer. Lean is a process management philosophy that helps optimize the...
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Quality Improvement Success in Kansas with H1N1 and Social Distancing
April 11, 2011
In the summer of 2009, Kansas Department of Health and Environment QI teams used flowcharting to create a new information alert system. The QI team identified three major channels for information. The teams subsequently used their new flowcharting skills to design isolation activities for infected individuals...
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Quality Improvement Success in Orange County, Florida with Documentation Cycle Time
April 11, 2011
The Orange County Health Department Division of Environmental Health in Florida chartered a QI team to improve customer satisfaction with the speed and accuracy of Septic System Permitting. Measurement of operations indicated that the causes for delay in issuing permits were uninformed contractors,...
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Quality Improvement Success in Orange County, Florida with Operational Efficiency
April 11, 2011
The Orange County Health Department in Florida chartered a QI team to reduce total time for administering child immunizations. With assistance from Grace Duffy, the QI team identified a number of disruptions to the process, including times when patients’ families were waiting to be interviewed and for...
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Quality Improvement Success in Orange County, Florida with Early Syphilis Detection
April 11, 2011
Between 2004 and 2005, the Orange County Health Department (OCHD) in Florida experienced a 45% increase in new early syphilis cases in its jurisdiction, from 136 cases to 195 cases per year. Surveillance data also showed significant increases in early syphilis over the previous four years. If not controlled,...
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