Rapid Cycle PDCA
September 13, 2010
This white paper, written by Grace L. Duffy, John W. Moran, and William Riley, was published on pages 2-4 of the August 2009 edition of the Quality Texas Foundation Update. In it, the authors define and describe Rapid Cycle PDCA (Plan-Do-Check-Act) as the act of applying the recurring sequence of PDCA...
Continue Reading...
Flow Chart Summary Matrix
September 13, 2010
The “Flow Chart Summary Matrix,” written in 2010 by John W. Moran and Grace L. Duffy, is a description of a quality improvement tool that helps those individuals who have constructed a flow chart understand the variables at each process step that could impact changes in costs, time, or people. A comparison...
Continue Reading...
Team Process Review Checklist
September 13, 2010
It is important to take a team approach to performance management. The Team Process Review Checklist can help you make sure essential items are in place for launching a team. Related ResourcesPublic Health Quality Improvement EncyclopediaAdditional Quality Improvement Tools to Advance Public Health...
Continue Reading...
Healthy People 2010 Toolkit
September 10, 2010
The Healthy People 2010 Toolkit provides guidance, technical tools, and resources to help states, territories, and tribes develop and promote successful Healthy People 2010 plans and to prepare for 2015 or 2020 plans. It can also serve as a resource for communities and other entities embarking on similar...
Continue Reading...
The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates...
Continue Reading...
Sedgwick County Health Department Storyboard - Billing
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the efficiency in their billing process as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
SCHD sought to improve the efficiency...
Continue Reading...
Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment
The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency.
As a part of the SCHD mission...
Continue Reading...