SIPOC+CM Diagram Offers High-Level View of "As Is" State of a Process Under Investigation
September 13, 2010
The SIPOC+CM Diagram, originally published in The Public Health Quality Improvement Handbook, has been featured on the American Society for Quality website.
SIPOC+CM is a data collection form that assists in gathering information about Suppliers, Inputs, Processes, Outputs, and Customers of a process....
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Rapid Cycle PDCA
September 13, 2010
This white paper, written by Grace L. Duffy, John W. Moran, and William Riley, was published on pages 2-4 of the August 2009 edition of the Quality Texas Foundation Update. In it, the authors define and describe Rapid Cycle PDCA (Plan-Do-Check-Act) as the act of applying the recurring sequence of PDCA...
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The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates...
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